Senior Account Manager, Commercial Lines Insurance
About the Role We're looking for a Senior Client/Account Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. The successful CM will work with service teams and oversee the renewal process with some degree of supervision and approval from Account Executives. What You'll Do Deliver extraordinary value to our clients by identifying exposures, determining the appropriate solution, and advising the client as to why the solution is the best fit Develop marketing specifications and marketing strategies for new business as well as renewals of an assigned book of business Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc. Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff. What You Bring License for the coverages being discussed in good standing required Typically, more than 10 years of industry and product line experience - broking or underwriting Extensive experience in the placement of multi-line coverage on complex accounts Exceptional verbal and written communication skills Ability to successfully interact with a variety of people and function well in a hybrid team environment Client-focused - Able to establish and maintain effective relationships High-level of organizational skills Ability to prioritize multiple tasks to meet deadlines Possess strong analytical and problem-solving skills Sharp attention to detail with excellent decision-making skills Flexibility and adaptability to changing priorities, deadlines, and technology. Excellent computer skills expected and EPIC fluency an asset Experience in Microsoft Office products, specifically Word, Excel, and Outlook Who We Are We're NFP, a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,000 employees with global capabilities. As an organization, we care about giving back to the community. We contribute to different organizations, including Children's Cancer Society, GenHERation, Year Up, and many more. We've become one of the largest insurance brokerage, consulting, and wealth management firms by building enduring relationships with our clients and helping them realize their goals. NFP is the 2nd largest retirement aggregator firm (Investment News), 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best's Review). Our expertise is matched by our commitment to each client's goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space. What's In It For You NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home. Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation, and collaboration Our employees are the foundation of our success. NFP is a big company -- a growing, inclusive team of individuals supporting each other's passions and engaging with the community. We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Salary Range:
$100K -- $150K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$100K -- $150K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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