Customer Order/ Returns Authorization (RMA) Representative
Quick Apply Full-time 11 days ago Full Job Description We have a temp to hire Customer Service Representative position at our Ontario location at $19.
00/hr to $20.
00/hr D.
O.
E.
We are looking for qualified candidates to begin as soon as possible.
The schedule is Monday-Friday 7:
00am to 3:
30pm, or hours could be 8:
00am to 4:
30pm, with a 45 minute meal period.
Summary Processes orders for merchandise received by mail, fax or computer system by performing the following duties.
Essential Duties and Responsibilities includes the following.
Other duties may be assigned.
Contacts outside Sales Representatives and Sales Managers to receive information to questions pertaining to orders and/or customer programs/profiles.
Submits weekly order reports to the department Manager.
Provides Customer Service to incoming callers and emails with regards to the company, products and orders.
Verifies and enters all data from orders into computer.
Determines total cost for customer.
Tracks orders using the UPS website and follows up with freight carriers.
Processes customer returns and replacements, dealing directly with vendors to obtain authorizations, troubleshooting with customer, creating and editing purchase orders when needed.
Prints and verifies all orders for accuracy before releasing hold into the warehouse system.
Receives freight quotes for customer and or future shipments for purchase orders.
Verifies order against printed sales order from the computer system before matching paperwork.
Reviews, secures approval and enters RMA's.
Competencies To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs.
Professionalism - Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction, consistent and accurate maintenance of records and information and practices effective time management.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); and one or two years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
EDI, ERP systems.
Certificates, Licenses, Registrations Other Skills and Abilities Other Qualifications :
Individual needs experience in manufacturing, DC or 3rd party logistics industry.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel.
The employee is frequently required to talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Please submit your relatable resume
2 references to be considered.
#PFE Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Ontario, CA:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
RMA:
2 years (Required) Customer Order:
2 years (Required) ERP systems:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
00/hr to $20.
00/hr D.
O.
E.
We are looking for qualified candidates to begin as soon as possible.
The schedule is Monday-Friday 7:
00am to 3:
30pm, or hours could be 8:
00am to 4:
30pm, with a 45 minute meal period.
Summary Processes orders for merchandise received by mail, fax or computer system by performing the following duties.
Essential Duties and Responsibilities includes the following.
Other duties may be assigned.
Contacts outside Sales Representatives and Sales Managers to receive information to questions pertaining to orders and/or customer programs/profiles.
Submits weekly order reports to the department Manager.
Provides Customer Service to incoming callers and emails with regards to the company, products and orders.
Verifies and enters all data from orders into computer.
Determines total cost for customer.
Tracks orders using the UPS website and follows up with freight carriers.
Processes customer returns and replacements, dealing directly with vendors to obtain authorizations, troubleshooting with customer, creating and editing purchase orders when needed.
Prints and verifies all orders for accuracy before releasing hold into the warehouse system.
Receives freight quotes for customer and or future shipments for purchase orders.
Verifies order against printed sales order from the computer system before matching paperwork.
Reviews, secures approval and enters RMA's.
Competencies To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs.
Professionalism - Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction, consistent and accurate maintenance of records and information and practices effective time management.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); and one or two years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
EDI, ERP systems.
Certificates, Licenses, Registrations Other Skills and Abilities Other Qualifications :
Individual needs experience in manufacturing, DC or 3rd party logistics industry.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel.
The employee is frequently required to talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Please submit your relatable resume
2 references to be considered.
#PFE Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Ontario, CA:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
RMA:
2 years (Required) Customer Order:
2 years (Required) ERP systems:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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