Customer Service Representative
2.
0 Ontario, CA Ontario, CA Full-time Full-time $21 an hour $21 an hour 20 hours ago 20 hours ago 20 hours ago An Equal Opportunity, E-verify Employer BirchStone Management 3350 E.
Cedar Street Ontario, CA 91761 Pay:
$21.
00 Hours:
Friday - Sunday - 5:
00am - 3:
30pm and Monday - 3:
00pm - 1:
30am The Customer Service Representative will provide administrative and customer service support to our clients, internal employees and outside vendors.
The Customer Service Representative coordinate's the movement of freight via all modes of transportation.
Duties and responsibilities Will be required to perform data entry tasks.
Will maintain accurate information and data to be used by clients, other employees and vendors Assist others in coordinating movement of goods from shipper to destination within parameters required by customer.
Confirming carriers are legally permitted to transport freight, commodity, weight and dimensions.
Notifying customer if shipment requirements are not able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment.
Work with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis maintain service standards, profitability and fairness to vendors.
Providing customers and vendors with actual pertinent shipment detail, i.
e.
location of the drivers, expected ETA's, etc.
and relaying information in a clear, concise and accurate manner at all times Maintaining a constant sense of urgency moving freight without sacrificing accuracy for speed As a BirchStone Management representative, create a pleasant atmosphere for employees, customers, carriers, and other vendors-making Cardinal Logistics an easy, pleasurable company to do business with.
Qualifications High School Diploma or equivalent Three months to one year experience Must have thorough knowledge of Outlook, Word, Excel, PowerPoint and be able to adapt to our other operating systems Heavy phone work will be required along with faxes and emails Ability to communicate effectively via telephone, fax and e-mail Must have excellent interpersonal skills, verbal and written Must have excellent customer service skills Working conditions Work is performed in office environment.
Must be able to use computer, telephone and standard office equipment in performance of job duties.
Physical requirements Must be able to sit, stand, and walk when needed.
Extensive computer and telephone work is required.
Benefits:
Weekly Pay Medical/Dental/Vision after 30 days 401K, life insurance AN EQUAL OPPORTUNITY EMPLOYER Requisition #7666 EEO/AA/M/F/VETS/DISABLED.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Ontario, CA Ontario, CA Full-time Full-time $21 an hour $21 an hour 20 hours ago 20 hours ago 20 hours ago An Equal Opportunity, E-verify Employer BirchStone Management 3350 E.
Cedar Street Ontario, CA 91761 Pay:
$21.
00 Hours:
Friday - Sunday - 5:
00am - 3:
30pm and Monday - 3:
00pm - 1:
30am The Customer Service Representative will provide administrative and customer service support to our clients, internal employees and outside vendors.
The Customer Service Representative coordinate's the movement of freight via all modes of transportation.
Duties and responsibilities Will be required to perform data entry tasks.
Will maintain accurate information and data to be used by clients, other employees and vendors Assist others in coordinating movement of goods from shipper to destination within parameters required by customer.
Confirming carriers are legally permitted to transport freight, commodity, weight and dimensions.
Notifying customer if shipment requirements are not able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment.
Work with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis maintain service standards, profitability and fairness to vendors.
Providing customers and vendors with actual pertinent shipment detail, i.
e.
location of the drivers, expected ETA's, etc.
and relaying information in a clear, concise and accurate manner at all times Maintaining a constant sense of urgency moving freight without sacrificing accuracy for speed As a BirchStone Management representative, create a pleasant atmosphere for employees, customers, carriers, and other vendors-making Cardinal Logistics an easy, pleasurable company to do business with.
Qualifications High School Diploma or equivalent Three months to one year experience Must have thorough knowledge of Outlook, Word, Excel, PowerPoint and be able to adapt to our other operating systems Heavy phone work will be required along with faxes and emails Ability to communicate effectively via telephone, fax and e-mail Must have excellent interpersonal skills, verbal and written Must have excellent customer service skills Working conditions Work is performed in office environment.
Must be able to use computer, telephone and standard office equipment in performance of job duties.
Physical requirements Must be able to sit, stand, and walk when needed.
Extensive computer and telephone work is required.
Benefits:
Weekly Pay Medical/Dental/Vision after 30 days 401K, life insurance AN EQUAL OPPORTUNITY EMPLOYER Requisition #7666 EEO/AA/M/F/VETS/DISABLED.
Estimated Salary: $20 to $28 per hour based on qualifications.
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