Utilities Customer Service Specialist
4.
4 Ontario, CA Ontario, CA Full-time Full-time $4,963 - $6,030 a month $4,963 - $6,030 a month 1 day ago 1 day ago 1 day ago The Position Utilities Customer Services Specialist Salary displayed includes 9.
5% general salary increase effective July 2, 2023.
An additional 9.
5% general salary increase will be applied effective July 2024.
An additional 9.
5% general salary increase will be applied effective July 2025.
The City reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
Do you enjoy helping people, working with numbers and resolving complex issues? Are you passionate about public service? Then the City of Ontario has an excellent opportunity for you! The Utilities Customer Services Department is searching for the ideal candidate to join their team as a Utilities Customer Services Specialist.
The Utilities Customer Services Specialist is responsible for coordinating and administering activities in the City's Utilities Customer Services Department in the areas of utilities customer service, utility billing, cashiering, integrated waste, credit and collections, along with providing excellent service to our customers over the phone and at the counter.
This position plays a critical role in promoting collaboration and teamwork to achieve the goal of delighting each and every customer and ensures a bold recovery when we fall short.
The Utilities Customer Services Specialist is the department's trainer who will also assist with coordinating employee recognitions, special projects and Agency events in addition to departmental duties.
The ideal candidate will be an innovative problem solver known for efficiency, follow-through and producing extraordinary results and foster open communication among all levels of staff.
Successful candidates will embody the values of the City's Approach to Public Service and demonstrate the qualities of a 5 Tool Player - Leader, Thinker, Operator, Communicator, and Public Servant.
Additionally, the ideal candidate will be customer service oriented, have outstanding analytical skills, strong decision-making abilities and oral and written communication skills.
The following procedures will apply:
Separate Promotional and Open (external) Eligibility Lists will be established.
The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
The hiring department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The Utilities Customer Services Department The Utilities Customer Services Department, which is part of the City of Ontario's Municipal Utilities Company, is committed to providing exceptional customer service to every resident, business, and team member in the City of Ontario through the Utilities Customer Services Center.
The Utilities Customer Services Center helps 42,000 water, wastewater, and integrated waste customers with service requests, billing, credit and collection activities.
The City of Ontario The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities.
Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community.
The City provides a full range of services to the community including; Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Housing & Neighborhood Preservation, Public Works and the Ontario Municipal Utilities Company.
The City's team is staffed with approximately 1,400 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City's 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire! Approach to Public Service (Download PDF reader) (Core Values for City of Ontario employees) Downtown Ontario (What to do in Downtown Ontario) The Ontario Plan (The City's Comprehensive Business Plan for Development) OntarioCityEmployees.
org (Information about City of Ontario employee benefit plans) Examples of Essential Functions The essential functions typically performed by the Utilities Customer Services Specialist include the following:
Provides leadership, mentoring and training to team members.
Assists Customer Service Representatives with resolving complex, technical customer service issues or works directly with customers to achieve resolution.
Oversees the cashiering functions, including balancing deposits, reporting all City monies, and working with banks, credit card vendors, and other departments on deposits.
Responsible for complex work in utility and integrated waste areas including service issues, refunds, adjustments, and new account creation; works with field and dispatch team members.
Responsible for correct and timely issuance of utility and integrated waste billings.
Coordinates, oversees, and makes determinations to issue delinquent notices, shut-off utilities, remove bins, and conduct collections of all utility accounts; collection letters and works with collection agency to collect delinquent accounts.
Works closely with the Information Technology Department to maintain and enhance the Customer Information System (CIS).
Assists other City employees and officials with questions related to Utilities Customer Services.
Assists Utilities Customer Services Director and Supervisors with special projects.
Assists with cashiering, counter, and email and telephone customer service.
Qualification Guidelines Education High school diploma or recognized equivalent.
Experience Two (2) years of progressively responsible experience in a customer service environment which includes experience in Customer Information System (CIS) Billing, Integrated Waste Service Order Management, Water Services, Payment and Collections in a utilities setting.
Licenses A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment are required.
Desirable Coursework or training in customer relations management, leadership, bookkeeping, or accounting.
Supplemental Information How to Apply.
If this is the first time applying for a position using governmentjobs.
com you will be prompted to create a new user account, otherwise log in with your user name and password.
Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position.
It is suggested that your application include the following:
List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application.
Applications that are not properly completed may be rejected.
Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin.
Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation.
Failure to attach required certifications may result in the rejection of your application.
Please contact the Human Resources Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications.
It is important that your application show all the relevant education and experience you possess.
List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
List any experience that may help you to qualify for the position.
List separately each position held, including different positions with the same employer.
Resumes may be included but will not substitute for the employment history section.
Failure to complete these sections may result in the rejection of your application.
Supplemental Questions To complete your application for this position you will be prompted to respond to supplemental questions.
This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position.
This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process.
Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question.
If you have no experience, write no experience for the appropriate question.
Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you.
Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process.
Emails from the city of Ontario will come from @ontarioca.
gov or governmentjobs.
com.
If you change your email address after submitting your application please visit governmentjobs.
com and update your profile.
Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
GENERAL PROCESS All applications received by the filing deadline will be screened.
Those candidates determined to be the best qualified on the basis of experience, training and education, as submitted, will be invited to continue in the selection process.
Candidates who successfully complete all phases of the selection process will be placed on an eligibility list.
Current and future vacancies will be filled from this list.
Lists typically last for 12 months but may be extended or abolished based upon the needs of the City.
The City encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act.
Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process.
Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill.
Persons requesting reasonable accommodation will be required to provide documentation of such a need.
All potential employees are required to pass a fingerprint review and a pre-employment physical examination prior to appointment.
The City supports a Drug-Free Workplace.
The pre-employment physical may include a drug screen.
Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
All City employees are required to sign a loyalty oath in accordance with California Government Code Section 3100.
The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice.
If applicable, official college transcripts may be required prior to receiving an offer of employment.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Ontario, CA Ontario, CA Full-time Full-time $4,963 - $6,030 a month $4,963 - $6,030 a month 1 day ago 1 day ago 1 day ago The Position Utilities Customer Services Specialist Salary displayed includes 9.
5% general salary increase effective July 2, 2023.
An additional 9.
5% general salary increase will be applied effective July 2024.
An additional 9.
5% general salary increase will be applied effective July 2025.
The City reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
Do you enjoy helping people, working with numbers and resolving complex issues? Are you passionate about public service? Then the City of Ontario has an excellent opportunity for you! The Utilities Customer Services Department is searching for the ideal candidate to join their team as a Utilities Customer Services Specialist.
The Utilities Customer Services Specialist is responsible for coordinating and administering activities in the City's Utilities Customer Services Department in the areas of utilities customer service, utility billing, cashiering, integrated waste, credit and collections, along with providing excellent service to our customers over the phone and at the counter.
This position plays a critical role in promoting collaboration and teamwork to achieve the goal of delighting each and every customer and ensures a bold recovery when we fall short.
The Utilities Customer Services Specialist is the department's trainer who will also assist with coordinating employee recognitions, special projects and Agency events in addition to departmental duties.
The ideal candidate will be an innovative problem solver known for efficiency, follow-through and producing extraordinary results and foster open communication among all levels of staff.
Successful candidates will embody the values of the City's Approach to Public Service and demonstrate the qualities of a 5 Tool Player - Leader, Thinker, Operator, Communicator, and Public Servant.
Additionally, the ideal candidate will be customer service oriented, have outstanding analytical skills, strong decision-making abilities and oral and written communication skills.
The following procedures will apply:
Separate Promotional and Open (external) Eligibility Lists will be established.
The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
The hiring department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The Utilities Customer Services Department The Utilities Customer Services Department, which is part of the City of Ontario's Municipal Utilities Company, is committed to providing exceptional customer service to every resident, business, and team member in the City of Ontario through the Utilities Customer Services Center.
The Utilities Customer Services Center helps 42,000 water, wastewater, and integrated waste customers with service requests, billing, credit and collection activities.
The City of Ontario The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities.
Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community.
The City provides a full range of services to the community including; Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Housing & Neighborhood Preservation, Public Works and the Ontario Municipal Utilities Company.
The City's team is staffed with approximately 1,400 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City's 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire! Approach to Public Service (Download PDF reader) (Core Values for City of Ontario employees) Downtown Ontario (What to do in Downtown Ontario) The Ontario Plan (The City's Comprehensive Business Plan for Development) OntarioCityEmployees.
org (Information about City of Ontario employee benefit plans) Examples of Essential Functions The essential functions typically performed by the Utilities Customer Services Specialist include the following:
Provides leadership, mentoring and training to team members.
Assists Customer Service Representatives with resolving complex, technical customer service issues or works directly with customers to achieve resolution.
Oversees the cashiering functions, including balancing deposits, reporting all City monies, and working with banks, credit card vendors, and other departments on deposits.
Responsible for complex work in utility and integrated waste areas including service issues, refunds, adjustments, and new account creation; works with field and dispatch team members.
Responsible for correct and timely issuance of utility and integrated waste billings.
Coordinates, oversees, and makes determinations to issue delinquent notices, shut-off utilities, remove bins, and conduct collections of all utility accounts; collection letters and works with collection agency to collect delinquent accounts.
Works closely with the Information Technology Department to maintain and enhance the Customer Information System (CIS).
Assists other City employees and officials with questions related to Utilities Customer Services.
Assists Utilities Customer Services Director and Supervisors with special projects.
Assists with cashiering, counter, and email and telephone customer service.
Qualification Guidelines Education High school diploma or recognized equivalent.
Experience Two (2) years of progressively responsible experience in a customer service environment which includes experience in Customer Information System (CIS) Billing, Integrated Waste Service Order Management, Water Services, Payment and Collections in a utilities setting.
Licenses A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment are required.
Desirable Coursework or training in customer relations management, leadership, bookkeeping, or accounting.
Supplemental Information How to Apply.
If this is the first time applying for a position using governmentjobs.
com you will be prompted to create a new user account, otherwise log in with your user name and password.
Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position.
It is suggested that your application include the following:
List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application.
Applications that are not properly completed may be rejected.
Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin.
Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation.
Failure to attach required certifications may result in the rejection of your application.
Please contact the Human Resources Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications.
It is important that your application show all the relevant education and experience you possess.
List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
List any experience that may help you to qualify for the position.
List separately each position held, including different positions with the same employer.
Resumes may be included but will not substitute for the employment history section.
Failure to complete these sections may result in the rejection of your application.
Supplemental Questions To complete your application for this position you will be prompted to respond to supplemental questions.
This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position.
This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process.
Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question.
If you have no experience, write no experience for the appropriate question.
Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you.
Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process.
Emails from the city of Ontario will come from @ontarioca.
gov or governmentjobs.
com.
If you change your email address after submitting your application please visit governmentjobs.
com and update your profile.
Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
GENERAL PROCESS All applications received by the filing deadline will be screened.
Those candidates determined to be the best qualified on the basis of experience, training and education, as submitted, will be invited to continue in the selection process.
Candidates who successfully complete all phases of the selection process will be placed on an eligibility list.
Current and future vacancies will be filled from this list.
Lists typically last for 12 months but may be extended or abolished based upon the needs of the City.
The City encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act.
Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process.
Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill.
Persons requesting reasonable accommodation will be required to provide documentation of such a need.
All potential employees are required to pass a fingerprint review and a pre-employment physical examination prior to appointment.
The City supports a Drug-Free Workplace.
The pre-employment physical may include a drug screen.
Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
All City employees are required to sign a loyalty oath in accordance with California Government Code Section 3100.
The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice.
If applicable, official college transcripts may be required prior to receiving an offer of employment.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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