Utilities Service Representative
4.
4 Ontario, CA Ontario, CA Full-time Full-time $4,911 - $5,963 a month $4,911 - $5,963 a month 1 day ago 1 day ago 1 day ago The Position Utilities Service Representative Salary displayed includes 9.
5% general salary increase effective July 2, 2023.
An additional 9.
5% general salary increase will be applied effective July 2024.
An additional 8% general salary increase will be applied effective July 2025.
Applications will be accepted on a continuous basis.
The City of Ontario reserves the right, if necessary, to close the recruitment at any time and without notice.
As such, applicants are encouraged to submit an application as soon as possible.
The City of Ontario reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
The Ontario Municipal Utilities Company has an exciting opportunity for a Utilities Services Representative.
The Utilities Service Representative is responsible for performing a variety of utility service duties, including water meter reading via a radio frequency device, responding to requests for and terminations of water service, as well as delivery of delinquent account and shutoff notifications.
This position also collaborates with customers to troubleshoot and resolve issues regarding water meter service and usage and identifies potential water leaks.
The ideal candidate for this position will have excellent oral and written communication skills with a customer service orientation; outstanding interpersonal and customer service skills enabling them to establish and maintain effective working relationships with coworkers and members of the public; and strong problem solving and analytical abilities to research and resolve problems and provide customers with recommendations.
Computer proficiency and familiarity with utility billing systems is desirable.
The following procedures will apply:
Separate Promotional and Open (external) Eligibility Lists will be established.
The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
The hiring department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The Ontario Municipal Utilities Company The City of Ontario Municipal Utilities Company is committed to protecting the health and welfare of the community by providing safe, efficient, and economical production, transmission, and distribution of the City's domestic water supply; uninterrupted wastewater collection; and timely, efficient solid waste and recycling collection services with an emphasis on good customer service, sustainability, and environmental stewardship.
The Utilities Department within the Ontario Municipal Utility Company consists of two Divisions; Engineering and Operations.
The Utilities Operations Division's responsibilities include water production, water distribution operation, maintenance and repair, customer service/meter reading, Backflow Prevention and wastewater collection system operation, maintenance, and repair.
These activities play a vital role in ensuring that the water system is operated and maintained to meet our residents and businesses water needs and the sewer collection system is maintained to prevent sewer overflow.
The Municipal Utility Company provides affordable, high-quality drinking water that meets all Federal, State, and local requirements.
The City of Ontario serves more than 13 billion gallons of water annually to the City's 170,000-plus residents and 6,000-plus businesses through the operation and maintenance of 20 active groundwater wells, 572 miles of potable and recycled water pipelines, and 12 water reservoirs that store 75 million gallons of water.
Approximately 80% of Ontario's drinking water comes from local groundwater sources, including groundwater supplied to the City of Ontario from 27 wells and two water treatment plants operated by the Chino Basin Desalter Authority (CDA).
The remaining 20% of Ontario's drinking water is imported surface water supplied through the State Water Project and treated at the Agua de Lejos Treatment Plant before it is delivered to the City for use.
Recycled water is provided for non-potable uses such as outdoor irrigation and some industrial applications.
During the past five years, more than 200 recycled water service connections have been completed, supplying nearly 10% of Ontario's total water demand.
The City of Ontario The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities.
Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community.
The City provides a full range of services to the community including; Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Housing & Neighborhood Preservation, Public Works and the Ontario Municipal Utilities Company.
The City's team is staffed with approximately 1,400 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City's 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire! Approach to Public Service (Download PDF reader) (Download PDF reader) (Core Values for City of Ontario employees) Downtown Ontario (What to do in Downtown Ontario) The Ontario Plan (The City's Comprehensive Business Plan for Development) OntarioCityEmployees.
org (Information about City of Ontario employee benefit plans) Examples of Essential Functions The essential functions typically performed by the Utilities Service Representative include the following:
Performs water meter reading service by examining and recording water meter usage levels on assigned routes.
Connects and tags water services for new customers and maintains cooperative customer relations.
Disconnects water services for delinquent accounts, non-sufficient fund (NSF) accounts, nonpayment of required deposits or unauthorized turn-ons and delivers notifications and tags meters accordingly.
Prepares and processes work orders and verifies accuracy of information on water meter installation applications prior to submittal and approval by engineering and/or public works department.
Performs repeat readings of meters for customer verifications, billing verifications or problem accounts.
Investigates complaints or possible water leaks, informs supervisor of findings, and reports and documents any malfunctioning of water meters.
Receives and responds to public counter and telephone inquiries regarding water meter service and usage and researches problems to provide customer with appropriate recommendation.
Assists Collections Department by delivering delinquent and shut-off notifications and coordinates customer service terminations with staff.
Provides cooperative service to customers, public, co-workers, supervisors, management and other departmental representatives, and assists with customer and departmental inquiries as necessary.
Qualification Guidelines Education High school diploma or recognized equivalent.
Experience One or more years of utility service, public works, water maintenance or field operations, and/orcustomer service work.
Licenses Valid California Class 'C' driver's license and an acceptable driving record at time of appointment and throughout employment.
Desirable Previous experience operating utility service computer software.
Supplemental Information How to Apply.
If this is the first time applying for a position using governmentjobs.
com you will be prompted to create a new user account, otherwise log in with your user name and password.
Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position.
It is suggested that your application include the following:
List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application.
Applications that are not properly completed may be rejected.
Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin.
Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation.
Failure to attach required certifications may result in the rejection of your application.
Please contact the Human Resources Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications.
It is important that your application show all the relevant education and experience you possess.
List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
List any experience that may help you to qualify for the position.
List separately each position held, including different positions with the same employer.
Resumes may be included but will not substitute for the employment history section.
Failure to complete these sections may result in the rejection of your application.
Supplemental Questions To complete your application for this position you will be prompted to respond to supplemental questions.
This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position.
This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process.
Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question.
If you have no experience, write no experience for the appropriate question.
Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you.
Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process.
Emails from the city of Ontario will come from @ontarioca.
gov or governmentjobs.
com.
If you change your email address after submitting your application please visit governmentjobs.
com and update your profile.
Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
GENERAL PROCESS All applications received by the filing deadline will be screened.
Those candidates determined to be the best qualified on the basis of experience, training and education, as submitted, will be invited to continue in the selection process.
Candidates who successfully complete all phases of the selection process will be placed on an eligibility list.
Current and future vacancies will be filled from this list.
Lists typically last for 12 months but may be extended or abolished based upon the needs of the City.
The City encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act.
Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process.
Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill.
Persons requesting reasonable accommodation will be required to provide documentation of such a need.
All potential employees are required to pass a fingerprint review and a pre-employment physical examination prior to appointment.
The City supports a Drug-Free Workplace.
The pre-employment physical may include a drug screen.
Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
All City employees are required to sign a loyalty oath in accordance with California Government Code Section 3100.
The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice.
If applicable, official college transcripts may be required prior to receiving an offer of employment.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Ontario, CA Ontario, CA Full-time Full-time $4,911 - $5,963 a month $4,911 - $5,963 a month 1 day ago 1 day ago 1 day ago The Position Utilities Service Representative Salary displayed includes 9.
5% general salary increase effective July 2, 2023.
An additional 9.
5% general salary increase will be applied effective July 2024.
An additional 8% general salary increase will be applied effective July 2025.
Applications will be accepted on a continuous basis.
The City of Ontario reserves the right, if necessary, to close the recruitment at any time and without notice.
As such, applicants are encouraged to submit an application as soon as possible.
The City of Ontario reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
The Ontario Municipal Utilities Company has an exciting opportunity for a Utilities Services Representative.
The Utilities Service Representative is responsible for performing a variety of utility service duties, including water meter reading via a radio frequency device, responding to requests for and terminations of water service, as well as delivery of delinquent account and shutoff notifications.
This position also collaborates with customers to troubleshoot and resolve issues regarding water meter service and usage and identifies potential water leaks.
The ideal candidate for this position will have excellent oral and written communication skills with a customer service orientation; outstanding interpersonal and customer service skills enabling them to establish and maintain effective working relationships with coworkers and members of the public; and strong problem solving and analytical abilities to research and resolve problems and provide customers with recommendations.
Computer proficiency and familiarity with utility billing systems is desirable.
The following procedures will apply:
Separate Promotional and Open (external) Eligibility Lists will be established.
The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
The hiring department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The Ontario Municipal Utilities Company The City of Ontario Municipal Utilities Company is committed to protecting the health and welfare of the community by providing safe, efficient, and economical production, transmission, and distribution of the City's domestic water supply; uninterrupted wastewater collection; and timely, efficient solid waste and recycling collection services with an emphasis on good customer service, sustainability, and environmental stewardship.
The Utilities Department within the Ontario Municipal Utility Company consists of two Divisions; Engineering and Operations.
The Utilities Operations Division's responsibilities include water production, water distribution operation, maintenance and repair, customer service/meter reading, Backflow Prevention and wastewater collection system operation, maintenance, and repair.
These activities play a vital role in ensuring that the water system is operated and maintained to meet our residents and businesses water needs and the sewer collection system is maintained to prevent sewer overflow.
The Municipal Utility Company provides affordable, high-quality drinking water that meets all Federal, State, and local requirements.
The City of Ontario serves more than 13 billion gallons of water annually to the City's 170,000-plus residents and 6,000-plus businesses through the operation and maintenance of 20 active groundwater wells, 572 miles of potable and recycled water pipelines, and 12 water reservoirs that store 75 million gallons of water.
Approximately 80% of Ontario's drinking water comes from local groundwater sources, including groundwater supplied to the City of Ontario from 27 wells and two water treatment plants operated by the Chino Basin Desalter Authority (CDA).
The remaining 20% of Ontario's drinking water is imported surface water supplied through the State Water Project and treated at the Agua de Lejos Treatment Plant before it is delivered to the City for use.
Recycled water is provided for non-potable uses such as outdoor irrigation and some industrial applications.
During the past five years, more than 200 recycled water service connections have been completed, supplying nearly 10% of Ontario's total water demand.
The City of Ontario The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities.
Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community.
The City provides a full range of services to the community including; Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Housing & Neighborhood Preservation, Public Works and the Ontario Municipal Utilities Company.
The City's team is staffed with approximately 1,400 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
We invite you to learn more about the City of Ontario by reviewing the City's website including the City's 2023 State of the City Address to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire! Approach to Public Service (Download PDF reader) (Download PDF reader) (Core Values for City of Ontario employees) Downtown Ontario (What to do in Downtown Ontario) The Ontario Plan (The City's Comprehensive Business Plan for Development) OntarioCityEmployees.
org (Information about City of Ontario employee benefit plans) Examples of Essential Functions The essential functions typically performed by the Utilities Service Representative include the following:
Performs water meter reading service by examining and recording water meter usage levels on assigned routes.
Connects and tags water services for new customers and maintains cooperative customer relations.
Disconnects water services for delinquent accounts, non-sufficient fund (NSF) accounts, nonpayment of required deposits or unauthorized turn-ons and delivers notifications and tags meters accordingly.
Prepares and processes work orders and verifies accuracy of information on water meter installation applications prior to submittal and approval by engineering and/or public works department.
Performs repeat readings of meters for customer verifications, billing verifications or problem accounts.
Investigates complaints or possible water leaks, informs supervisor of findings, and reports and documents any malfunctioning of water meters.
Receives and responds to public counter and telephone inquiries regarding water meter service and usage and researches problems to provide customer with appropriate recommendation.
Assists Collections Department by delivering delinquent and shut-off notifications and coordinates customer service terminations with staff.
Provides cooperative service to customers, public, co-workers, supervisors, management and other departmental representatives, and assists with customer and departmental inquiries as necessary.
Qualification Guidelines Education High school diploma or recognized equivalent.
Experience One or more years of utility service, public works, water maintenance or field operations, and/orcustomer service work.
Licenses Valid California Class 'C' driver's license and an acceptable driving record at time of appointment and throughout employment.
Desirable Previous experience operating utility service computer software.
Supplemental Information How to Apply.
If this is the first time applying for a position using governmentjobs.
com you will be prompted to create a new user account, otherwise log in with your user name and password.
Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position.
It is suggested that your application include the following:
List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application.
Applications that are not properly completed may be rejected.
Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin.
Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation.
Failure to attach required certifications may result in the rejection of your application.
Please contact the Human Resources Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications.
It is important that your application show all the relevant education and experience you possess.
List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
List any experience that may help you to qualify for the position.
List separately each position held, including different positions with the same employer.
Resumes may be included but will not substitute for the employment history section.
Failure to complete these sections may result in the rejection of your application.
Supplemental Questions To complete your application for this position you will be prompted to respond to supplemental questions.
This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position.
This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process.
Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question.
If you have no experience, write no experience for the appropriate question.
Email Notices Email is the primary way that the Human Resources or Hiring Department will communicate with you.
Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process.
Emails from the city of Ontario will come from @ontarioca.
gov or governmentjobs.
com.
If you change your email address after submitting your application please visit governmentjobs.
com and update your profile.
Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
GENERAL PROCESS All applications received by the filing deadline will be screened.
Those candidates determined to be the best qualified on the basis of experience, training and education, as submitted, will be invited to continue in the selection process.
Candidates who successfully complete all phases of the selection process will be placed on an eligibility list.
Current and future vacancies will be filled from this list.
Lists typically last for 12 months but may be extended or abolished based upon the needs of the City.
The City encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act.
Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process.
Applicants with disabilities that affect sensory, manual, or speaking skills may be provided with a test in a format that does not require the use of the impaired skill.
Persons requesting reasonable accommodation will be required to provide documentation of such a need.
All potential employees are required to pass a fingerprint review and a pre-employment physical examination prior to appointment.
The City supports a Drug-Free Workplace.
The pre-employment physical may include a drug screen.
Successful candidates shall be required to complete a verification form designated by the Department of Homeland Security United States Citizenship and Immigration Services that certifies eligibility for employment in the United States of America.
All City employees are required to sign a loyalty oath in accordance with California Government Code Section 3100.
The provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice.
If applicable, official college transcripts may be required prior to receiving an offer of employment.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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