Arrow Staffing Services
Job Position:
Customer Service Rep/ Administrative AssistantLocation:
Ontario, CA 91761Pay Rate:
20.
00Shift:
M-F FROM 8:
00 AM-5:
00 PMArrow Staffing in Ontario is currently looking for a Customer Service Call Center Rep.
in the City of Ontario, California.
To provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN CALL CENTER ENVIRONMENT OR MANAGEMENT SKILLS IN FAST FOOD OR RETAIL Job Requirements:
This position processes sales orders and purchase orders via EDI and manual transactions and is responsible for customer and vendor communication including sales, order entry, and error resolution.
Receive incoming customer communications (phone calls, emails, and other platforms when needed), answer customer questions, and resolve customer complaints.
Accurate Order entry/processingCustomer and Vendor communications and problem resolutionTimely communication with sales and distribution to ensure order accuracyCommunicate with customers and vendors via email and phoneAssisting callers with requested informationEnsures excellent customer service by identifying and resolving customer-related issues following company policiesPerform general office administrative tasksKeep up to date with changes to policies and proceduresProcess customer orders/changes according to established department policies and proceduresProcess all purchase and sales ordersAnswer customer questions on pricing, availability, and use of product(s)Process customer complaints and ensure immediate resolution to all customer concernsProcess electronic advanced ship notices, labels, and invoices through the elected EDI processing systemMaintain cooperative, diplomatic working relationships with co-workers, supervisor, and the publicWork as part of the team and collaborate with co-workers and colleaguesProvide timely and accurate information regarding incoming customer order status and product knowledge requestsRespond to customer inquiries regarding shipment status, and obtain shipment documents as requiredCommunicate pricing, and inventory availability and answer questions about products and the companyKnowledge of shipping and quoting.
Skills /QualificationsMinimum of 2 years experienceFast learnerMultiple phone line skillsKnowledge of Microsoft OfficeReporting SkillsAdministrative Writing SkillsHigh attention to detail Ability to multitaskManaging ProcessesOrganizationAnalyzing InformationProfessionalismProblem SolvingVerbal and Written Communication#ARROWThis is a great temp-to-hire opportunity!Interested candidates can learn more information by calling our office at 909 786-4320 or by applying online at www.
arrowstaffing.
comArrow Staffing has been connecting people to change lives since 1972.
As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals.
To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.
com, and search for jobs.
About the Company:
Arrow Staffing Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Rep/ Administrative AssistantLocation:
Ontario, CA 91761Pay Rate:
20.
00Shift:
M-F FROM 8:
00 AM-5:
00 PMArrow Staffing in Ontario is currently looking for a Customer Service Call Center Rep.
in the City of Ontario, California.
To provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN CALL CENTER ENVIRONMENT OR MANAGEMENT SKILLS IN FAST FOOD OR RETAIL Job Requirements:
This position processes sales orders and purchase orders via EDI and manual transactions and is responsible for customer and vendor communication including sales, order entry, and error resolution.
Receive incoming customer communications (phone calls, emails, and other platforms when needed), answer customer questions, and resolve customer complaints.
Accurate Order entry/processingCustomer and Vendor communications and problem resolutionTimely communication with sales and distribution to ensure order accuracyCommunicate with customers and vendors via email and phoneAssisting callers with requested informationEnsures excellent customer service by identifying and resolving customer-related issues following company policiesPerform general office administrative tasksKeep up to date with changes to policies and proceduresProcess customer orders/changes according to established department policies and proceduresProcess all purchase and sales ordersAnswer customer questions on pricing, availability, and use of product(s)Process customer complaints and ensure immediate resolution to all customer concernsProcess electronic advanced ship notices, labels, and invoices through the elected EDI processing systemMaintain cooperative, diplomatic working relationships with co-workers, supervisor, and the publicWork as part of the team and collaborate with co-workers and colleaguesProvide timely and accurate information regarding incoming customer order status and product knowledge requestsRespond to customer inquiries regarding shipment status, and obtain shipment documents as requiredCommunicate pricing, and inventory availability and answer questions about products and the companyKnowledge of shipping and quoting.
Skills /QualificationsMinimum of 2 years experienceFast learnerMultiple phone line skillsKnowledge of Microsoft OfficeReporting SkillsAdministrative Writing SkillsHigh attention to detail Ability to multitaskManaging ProcessesOrganizationAnalyzing InformationProfessionalismProblem SolvingVerbal and Written Communication#ARROWThis is a great temp-to-hire opportunity!Interested candidates can learn more information by calling our office at 909 786-4320 or by applying online at www.
arrowstaffing.
comArrow Staffing has been connecting people to change lives since 1972.
As a staffing leader, we partner with many of the area s best companies to help our associates realize their career goals.
To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.
com, and search for jobs.
About the Company:
Arrow Staffing Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
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