E-Commerce Fulfillment Associate (contract position)

Company Name:
Salary period: Annual
The career you WANT:
As the E-Commerce Fulfillment Associate, the successful incumbent(s) will be responsible for processing and auditing incoming customer web orders in adherence to company guidelines and taking appropriate actions in the event that security/ fraud checks have a negative result.
ΓΆΒ ΒΆ Respond to customer service inquiries in a timely and professional manner.
ΓΆΒ ΒΆ Communicate with customers to inform them of any delay/change to their order and to advise them of any illegal/fraudulent activity against their credit card.
ΓΆΒ ΒΆ Liaise with bands to verify customer information and to inform them of attempted fraudulent activity.
ΓΆΒ ΒΆ Process and audit incoming customer web orders in compliance with company policies and guidelines.
ΓΆΒ ΒΆ Release orders for processing and shipment.
ΓΆΒ ΒΆ Verify product availability and create back orders as required.
ΓΆΒ ΒΆ Perform general administrative duties, including: mail collection and distribution, photocopying, filing and preparing correspondence.
ΓΆΒ ΒΆ Responsible for processing web order payment transactions.
The skills we WANT:
ΓΆΒ ΒΆ Minimum of three months to one year' experience in the same or a related job, with previous retail experience required.
ΓΆΒ ΒΆ General knowledge of shipping procedures for common carriers considered a definite asset.
ΓΆΒ ΒΆ Strong time management and organizational skills are essential.
ΓΆΒ ΒΆ Must be proficient in data entry (speed and accuracy), with a strong attention to detail.
ΓΆΒ ΒΆ Must possess excellent communication and customer service skills. Ability to communicate in French is a definite asset.
ΓΆΒ ΒΆ Ability to work with minimal supervision under strict guidelines is crucial.
ΓΆΒ ΒΆ Personal computer literacy in Microsoft Office applications (Word, Excel, Outlook).

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The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.