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E-Commerce Customer Service Consultant - 3 Month Part-Time Contract

Company Name:
Arca24.com
Salary period: Annual
The career you WANT:
As an E-Commerce Customer Service Consultant, the successful incumbent will provide exceptional customer service in a timely and professional manner with the goal of maintaining lifelong customers.
ΓΆΒ ΒΆ Respond to incoming telephone and email inquiries in a timely and courteous fashion.
ΓΆΒ ΒΆ Investigate issues where necessary and complete follow up with the customer.
ΓΆΒ ΒΆ Resolve customer concerns in accordance with established policies and procedures.
ΓΆΒ ΒΆ Accurately document customer calls and escalate customer concerns when required.
ΓΆΒ ΒΆ Work with business partners (vendors) to resolve issues.
ΓΆΒ ΒΆ Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
ΓΆΒ ΒΆ Mediate with credit card company on customer account inquiries.
The skills we WANT:
ΓΆΒ ΒΆ Minimum of at least 1 years' experience in a customer service environment
ΓΆΒ ΒΆ Bilingualism (French/ English) is strongly preferred - preference will be given to Bilingual candidates
ΓΆΒ ΒΆ Able to work independently with minimal supervision
ΓΆΒ ΒΆ Exceptional written and verbal communication skills are essential
ΓΆΒ ΒΆ Strong interpersonal, organizational and time management skills are necessary
ΓΆΒ ΒΆ Polite and courteous telephone manner is imperative
ΓΆΒ ΒΆ Formal customer service training an asset

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