[Close] 

Bilingual Customer Service (Insurance)

Company Name:
Arca24.com
Salary period: Annual
ΓΆΒ ΒΆ Bilingual French/English ΓΆΒ ΒΆ 1 Year opportunity with great working hours ΓΆΒ ΒΆ Previous Insurance experience (life and health) a strong asset Our client, a leading financial institution is currently seeking 2 Bilingual Customer Service reps for their Life & Health Insurance division. 1 year temporary opportunities located downtown Toronto, Monday to Friday 9am to 5pm!
MAIN DUTIES:
ΓΆΒ ΒΆ The department is a Bilingual Inbound Call Centre of 4 employees
ΓΆΒ ΒΆ Answer calls relating to Insurance Claims (Life/Health/Disability);will be corresponding with Brokers, Agents, and Clients
ΓΆΒ ΒΆ Work on 40 software systems, and will need to understand different policies, and know where to look them up in the system
ΓΆΒ ΒΆ Administration: Send out forms and letters via email/mail
ΓΆΒ ΒΆ Receive mail and match up information provided to determine which adjudicator to forward it to; Order archived files from offsite storage
ΓΆΒ ΒΆ Quality and thoroughness of call is more important versus quantity (will not be assessed based on length of call, but will be assessed on call answer , quality, and call abandonment rate)
ΓΆΒ ΒΆ Answer approximately 30-60 calls per day
ΓΆΒ ΒΆ 35% calls are in French
REQUIREMENTS:
ΓΆΒ ΒΆ Bilingual French/English (Verbal/written - English communication is very important as majority of work is in English)
ΓΆΒ ΒΆ Experience working in a Call Centre, Customer Service environment (Insurance knowledge is not required, but a strong asset)
ΓΆΒ ΒΆ Tech Savvy; learn quickly on how to use old and new systems; familiar and not intimidated by computers/spreadsheets/ databases
ΓΆΒ ΒΆ Proficient MS Office (Outlook, Word, Excel); dept uses Windows 7
ΓΆΒ ΒΆ Quick learner as there is a huge learning curve regarding different policies
ΓΆΒ ΒΆ Able to deal with demanding clients and sensitive issues(i.e. very ill, dying, or may be calling for a relative who has passed away) to inquire where their money is, and if their cheque was mailed out; The claims process can be a long process, and may take several months
ΓΆΒ ΒΆ Good attitude;takes direction well; adaptable
ΓΆΒ ΒΆ Ability to meet CREDIT and CRIMINAL check requirements
Perks:
ΓΆΒ ΒΆ Monday to Friday (9am-5pm or 8:30am- 4:30pm)
ΓΆΒ ΒΆ $19.98/hr + 4% vacation pay + eligible statutory holiday pay
ΓΆΒ ΒΆ Prompt weekly pay via direct deposit
About Us
Kelly Services believes in relationships not transactions. That's why we're committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, and you're interested in entry-level or management positions on a temporary or permanent basis, we'll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.
Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.
About Us
Kelly Services believes in relationships not transactions. That's why we're committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, and you're interested in entry-level or management positions on a temporary or permanent basis, we'll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.
Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Coordinator - Customer Service, Vendors
Mountain View, CA CDI Corporation
Customer Service Tools Developer
Mountain View, CA CDI Corporation
Part Time Customer Service/Ground Operations A...
Monterey, CA Allegiant Air
Customer Service Training Manager
Los Angeles, CA AltaMed
Client Executive Service
Aliso Viejo, CA Mercer LLC
Broker Specialist - International Insurance
Los Angeles, CA Aon Corporation