Director, Technology Enterprise Application Services - Ontario, CA
The Director of Technology Enterprise Application Services requires a unique blend of experience with technical skills and hands on leadership skills.
The Director is responsible for managing enterprise software products; including the analysis and testing of custom software applications and the integration and support of commercially purchased solutions.
Key responsibilities include establishing objectives, defining assignments, preparing budgets, Return on Investment (ROI) analysis, determining staffing requirements and managing resources to successfully complete projects per plan.
The Director possesses a strong understanding and actual experience with software best practices, tools and techniques, coordinating and interfacing with all levels of management and staff, identifying and mitigating risks, developing work plans, schedules and estimates, tracking progress and applying corrective actions as necessary.
The Director of IT Enterprise Application Services is customer service focused on improving the end user experience, detail oriented and has a creative approach to problem solving.
The Director is also accountable for a range of additional assignments including but not limited to Vendor Relationship Ownership (VRO), Data Release Governance (DRG), Technology Steering Committee (TSC), Business Continuity Planning (BCP), etc.
Primary
Responsibilities:
Provide leadership to and be accountable for the performance of managers and/or senior level professional staff Provide experienced leadership to the product life cycle process including establishing and managing compliance of a structured software development life cycle methodology tailored to best meet the organization's needs Provide guidance and mentoring to direct managers and the team to ensure delivery of high quality innovative solutions that meet or exceed customer's expectations, on plan, on budget, and on time Implement and refine processes to ensure timely production of high quality, defect free software Facilitate collaborative forum(s) of business customers focused on defining priorities and organizational needs Impact of work is most often at the operational or local business unit or market level Research, identify and evaluate commercially available solutions to meet the organizations needs Ensure all software (custom and commercially purchased) remains current and in compliance with organizational, contractual, and regulatory requirements through proactive version management and upgrades Effectively prioritize and manage multiple projects and priorities Remain current with industry (technical and business) trends to identify opportunities for product development Continually improve the quality of foundation tools services and operational processes Prepares regular status reports for management Identifies and resolves technical, operational and organizational problems outside own team Assists in estimating development project size Establish annual unit goals, manage and report on progress throughout the year Maintain excellent communication channels between development department and other departments within the organization Collaborate with business partners to gain understanding of their business needs Demonstrate understanding of the underlying drivers of the business (e.
g.
, Key Performance Indicators KPIs , business processes) Demonstrate understanding of the applicable industry/marketplace and their needs (e.
g.
, healthcare, IT, insurance, banking, government, pharmacy) Demonstrate understanding of applicable laws/regulations/requirements (e.
g.
, HIPAA, SOX, ARRA, regulatory, PHI, PII) Demonstrate understanding of financial processes/tools to support IT plans and execution (e.
g.
capital project funding, cost/benefit analysis, Internal Operating Income IOI , other financial metrics) Drive understanding of the business environment and requirements among applicable stakeholders (e.
g.
, own team, IT partners, business partners) Translate IT terminology into common business language to ensure understanding by all stakeholders Work the internal departments and end users to identify, define and execute on software system enhancements and product features Plan, manage and develop the team including the hiring, retention, performance management, skill development and succession planning Align the department's strategies with the company's vision, goals, business operations and markets Provide leadership to the IT Enterprise Application Services department that fosters collaboration across all departments and encourages a culture of innovation Demonstrate understanding of IT methodologies and processes (e.
g.
, UDP, RSA, PlanView, Prompt) Regular and consistent attendance Provide consistent end-to-end quality applications/solutions across all applicable systems (e.
g.
, use of appropriate testing).
Build and maintain key metrics for critical IT solutions (e.
g.
, systems, applications, processes) Serve as a catalyst to drive continuous improvement of existing IT solutions (e.
g.
, systems, applications, processes) Manage/ensure compliance with applicable IT processes/procedures/frameworks (e.
g.
, ITIL, UDP, RSA, PlanView) Manage/implement budget, forecast and resource planning processes to ensure optimal efficiency/effectiveness/productivity of IT projects (e.
g.
, on-time, on-budget, quality, scope, benefit) Facilitate Business Continuity/Disaster Recovery planning for critical IT solutions (e.
g.
, systems, applications, processes), as applicable Ensure proper functionality and implementation of applicable IT systems/processes Drive appropriate user adoption of new IT structures/processes/technologies (e.
g.
, HPSM) Demonstrate understanding of the internal organizational structure, and how work gets done within business and IT organizations Identify and engage the appropriate business and IT stakeholders from all applicable areas (e.
g.
, segments, businesses, functions, departments, teams) to ensure their inclusion in the process (e.
g.
, via stakeholder analysis) Collaborate with internal IT areas to establish appropriate roles/responsibilities and drive achievement of required outcomes (e.
g.
, projects, strategy, capital planning, and business growth) Manage execution across organizational lines, using influence without authority Negotiate effectively with all internal and external stakeholders to achieve win-win solutions that advance organizational goals Demonstrate understanding of the procurement process, and participate in vendor contract negotiations to ensure optimal service delivery and cost controls (e.
g.
, SLAs, vendor discounts) Monitor/manage vendor performance to ensure compliance with contract terms/conditions and deliverables, as applicable Monitor applicable industries and marketplaces, and identify new/emerging technologies and trends that may add value to the business Develop in-depth knowledge of new/emerging industry and marketplace technologies and trends, and share with appropriate business and IT constituents Pursue opportunities to adopt new technologies, and drive adoption to enhance business outcomes, as appropriate Serve as subject matter expert to internal stakeholders on specific IT topics/issues Required
Qualifications:
Bachelors degree in Computer Science or other related field along with 7
years' experience managing the complete life cycle of the software engineering process including requirements, development, testing, quality control, current engineering and ongoing support Experience with web based application development, including GUI development, understanding service oriented architecture (SOA), and network load and stress aspects Strong understanding of Microsoft development environment including specific technical areas such as VB, Active Server Pages, ASP.
net, and MS SQL Preferred
Qualifications:
Master's degree Previous experience in a managed care setting or other healthcare setting Able to identify operational improvements and provide unique solutions Formal software methodology experience including tools, techniques and successful on time and on budget track record North American Medical Management, California, Inc.
(NAMM California) partnered with OptumHealth in 2012.
NAMM California and OptumHealth share a common goal of bringing patients, physicians, hospitals and payers closer together in the mission to increase the quality, efficiency and affordability of care.
NAMM California is a part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
NAMM California develops and manages provider networks, offering a full range of services to assist physicians and other providers in supporting patient care coordination and their managed care business operations.
For over 18 years, NAMM California has been an innovator in health care with a track record for quality, financial stability, extraordinary services and integrated medical management programs.
NAMM California is well positioned to continually invest in its infrastructure and systems for the benefit of its provider clients and to accommodate the impending changes that will come forth from healthcare reform.
The NAMM California provider clients represent a network of almost 600 primary care physicians and over 3,000 specialists and work with the premier hospitals in their respective markets.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.
Job Keywords:
Director, IT Enterprise Application Services, Ontario, CA, California Job Title:
Director, Technology Enterprise Application Services - Ontario, CA Shift:
Day Job Travel:
No Business:
Optum Local Care Delivery Family:
Information Technology Telecommuter Position:
No Job Level:
Director Overtime Status:
Exempt Estimated Salary: $20 to $28 per hour based on qualifications.
The Director is responsible for managing enterprise software products; including the analysis and testing of custom software applications and the integration and support of commercially purchased solutions.
Key responsibilities include establishing objectives, defining assignments, preparing budgets, Return on Investment (ROI) analysis, determining staffing requirements and managing resources to successfully complete projects per plan.
The Director possesses a strong understanding and actual experience with software best practices, tools and techniques, coordinating and interfacing with all levels of management and staff, identifying and mitigating risks, developing work plans, schedules and estimates, tracking progress and applying corrective actions as necessary.
The Director of IT Enterprise Application Services is customer service focused on improving the end user experience, detail oriented and has a creative approach to problem solving.
The Director is also accountable for a range of additional assignments including but not limited to Vendor Relationship Ownership (VRO), Data Release Governance (DRG), Technology Steering Committee (TSC), Business Continuity Planning (BCP), etc.
Primary
Responsibilities:
Provide leadership to and be accountable for the performance of managers and/or senior level professional staff Provide experienced leadership to the product life cycle process including establishing and managing compliance of a structured software development life cycle methodology tailored to best meet the organization's needs Provide guidance and mentoring to direct managers and the team to ensure delivery of high quality innovative solutions that meet or exceed customer's expectations, on plan, on budget, and on time Implement and refine processes to ensure timely production of high quality, defect free software Facilitate collaborative forum(s) of business customers focused on defining priorities and organizational needs Impact of work is most often at the operational or local business unit or market level Research, identify and evaluate commercially available solutions to meet the organizations needs Ensure all software (custom and commercially purchased) remains current and in compliance with organizational, contractual, and regulatory requirements through proactive version management and upgrades Effectively prioritize and manage multiple projects and priorities Remain current with industry (technical and business) trends to identify opportunities for product development Continually improve the quality of foundation tools services and operational processes Prepares regular status reports for management Identifies and resolves technical, operational and organizational problems outside own team Assists in estimating development project size Establish annual unit goals, manage and report on progress throughout the year Maintain excellent communication channels between development department and other departments within the organization Collaborate with business partners to gain understanding of their business needs Demonstrate understanding of the underlying drivers of the business (e.
g.
, Key Performance Indicators KPIs , business processes) Demonstrate understanding of the applicable industry/marketplace and their needs (e.
g.
, healthcare, IT, insurance, banking, government, pharmacy) Demonstrate understanding of applicable laws/regulations/requirements (e.
g.
, HIPAA, SOX, ARRA, regulatory, PHI, PII) Demonstrate understanding of financial processes/tools to support IT plans and execution (e.
g.
capital project funding, cost/benefit analysis, Internal Operating Income IOI , other financial metrics) Drive understanding of the business environment and requirements among applicable stakeholders (e.
g.
, own team, IT partners, business partners) Translate IT terminology into common business language to ensure understanding by all stakeholders Work the internal departments and end users to identify, define and execute on software system enhancements and product features Plan, manage and develop the team including the hiring, retention, performance management, skill development and succession planning Align the department's strategies with the company's vision, goals, business operations and markets Provide leadership to the IT Enterprise Application Services department that fosters collaboration across all departments and encourages a culture of innovation Demonstrate understanding of IT methodologies and processes (e.
g.
, UDP, RSA, PlanView, Prompt) Regular and consistent attendance Provide consistent end-to-end quality applications/solutions across all applicable systems (e.
g.
, use of appropriate testing).
Build and maintain key metrics for critical IT solutions (e.
g.
, systems, applications, processes) Serve as a catalyst to drive continuous improvement of existing IT solutions (e.
g.
, systems, applications, processes) Manage/ensure compliance with applicable IT processes/procedures/frameworks (e.
g.
, ITIL, UDP, RSA, PlanView) Manage/implement budget, forecast and resource planning processes to ensure optimal efficiency/effectiveness/productivity of IT projects (e.
g.
, on-time, on-budget, quality, scope, benefit) Facilitate Business Continuity/Disaster Recovery planning for critical IT solutions (e.
g.
, systems, applications, processes), as applicable Ensure proper functionality and implementation of applicable IT systems/processes Drive appropriate user adoption of new IT structures/processes/technologies (e.
g.
, HPSM) Demonstrate understanding of the internal organizational structure, and how work gets done within business and IT organizations Identify and engage the appropriate business and IT stakeholders from all applicable areas (e.
g.
, segments, businesses, functions, departments, teams) to ensure their inclusion in the process (e.
g.
, via stakeholder analysis) Collaborate with internal IT areas to establish appropriate roles/responsibilities and drive achievement of required outcomes (e.
g.
, projects, strategy, capital planning, and business growth) Manage execution across organizational lines, using influence without authority Negotiate effectively with all internal and external stakeholders to achieve win-win solutions that advance organizational goals Demonstrate understanding of the procurement process, and participate in vendor contract negotiations to ensure optimal service delivery and cost controls (e.
g.
, SLAs, vendor discounts) Monitor/manage vendor performance to ensure compliance with contract terms/conditions and deliverables, as applicable Monitor applicable industries and marketplaces, and identify new/emerging technologies and trends that may add value to the business Develop in-depth knowledge of new/emerging industry and marketplace technologies and trends, and share with appropriate business and IT constituents Pursue opportunities to adopt new technologies, and drive adoption to enhance business outcomes, as appropriate Serve as subject matter expert to internal stakeholders on specific IT topics/issues Required
Qualifications:
Bachelors degree in Computer Science or other related field along with 7
years' experience managing the complete life cycle of the software engineering process including requirements, development, testing, quality control, current engineering and ongoing support Experience with web based application development, including GUI development, understanding service oriented architecture (SOA), and network load and stress aspects Strong understanding of Microsoft development environment including specific technical areas such as VB, Active Server Pages, ASP.
net, and MS SQL Preferred
Qualifications:
Master's degree Previous experience in a managed care setting or other healthcare setting Able to identify operational improvements and provide unique solutions Formal software methodology experience including tools, techniques and successful on time and on budget track record North American Medical Management, California, Inc.
(NAMM California) partnered with OptumHealth in 2012.
NAMM California and OptumHealth share a common goal of bringing patients, physicians, hospitals and payers closer together in the mission to increase the quality, efficiency and affordability of care.
NAMM California is a part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
NAMM California develops and manages provider networks, offering a full range of services to assist physicians and other providers in supporting patient care coordination and their managed care business operations.
For over 18 years, NAMM California has been an innovator in health care with a track record for quality, financial stability, extraordinary services and integrated medical management programs.
NAMM California is well positioned to continually invest in its infrastructure and systems for the benefit of its provider clients and to accommodate the impending changes that will come forth from healthcare reform.
The NAMM California provider clients represent a network of almost 600 primary care physicians and over 3,000 specialists and work with the premier hospitals in their respective markets.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.
Job Keywords:
Director, IT Enterprise Application Services, Ontario, CA, California Job Title:
Director, Technology Enterprise Application Services - Ontario, CA Shift:
Day Job Travel:
No Business:
Optum Local Care Delivery Family:
Information Technology Telecommuter Position:
No Job Level:
Director Overtime Status:
Exempt Estimated Salary: $20 to $28 per hour based on qualifications.
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